How May I Not Help You?

August 9, 2010 at 10:45 pm (Funny at least to me, Livin' La Vida Loca, Somewhat Serious, Uncategorized)

Today one of my friends–we’ll call her Gloria, because that’s what Samir insisted on calling her, because apparently he couldn’t quite get the name Claire…who is actually Gloria here, but whatever. So Gloria Claire tries to contact customer service for our local cable company.

Local, as in, the customer service company is in India. Because it wouldn’t make sense to have the department charged with helping your customers located in your own country.

Now there is a semi-humorous exchange between Gloria Claire and Samir, which ends up with Samir being useless, and Gloria Claire serving as her own technician and solving her problem. Thumbs up, girlfriend.

But that’s not my real point today (yes, I actually have one).

How many of us have called customer service lately, only to reach a customer service rep who is struggling with English, and has an accent so thick you really not quite sure if they are crediting your account, or preparing to send you a contract for your soul? And how many have lamented about those damn foreigners taking away jobs from Americans due to the great outsourcing movement?

Now, I agree; outsourcing sucks. Big time. Outsourcing of jobs have cause friends to lose jobs, small towns to lose the livelihood of their citizens in one fell swoop. So I am totally anti-outsourcing.

But the problem, I contend, lies with us. Or with US.

Americans have an insatiable appetite for the cheap. We love our capitalism as long as it means we can buy jeans even cheaper…but the very same beast is responsible for your neighbors losing their jobs.

In order to produce goods cheap enough to satisfy us, companies have no choice but to move operations where they can get away with paying pennies…rather than the living wage we as Americans expect. What do we really think is going to happen? A company is going to take a hit on their profit so that they can keep jobs here and fill our need for greed? Not happening. Instead, we complain about having to deal with customer service from across the globe, when we are the ones responsible for its existence. Way to chase your tail.

So the next time you are bragging about the $10 jeans you got from Wal*Mart, be sure to go to your local unemployment agency, and thank anyone there who might have made that possible for you. Sure they lost their, jobs, but damn, you got a hot bargain. Awesome.

Photographic Evidence of Superlative Customer Service by James Cridland

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2 Comments

  1. Rachel said,

    Rachel.. it’s good to see someone writing about this issue.. people don’t like to think about it but it’s the primary reason that, twenty-five years ago, I chose *not* to make and sell my own jewelry.
    It was explained quite clearly to me that I would have to play the role of “designer” and have my designs made in some third world country where they could make them for (ooo, lucky me, pennies on the dollar!) ..only then, when they’d be imported BACK into my own country.. could I have expected to make a profit.
    It was not a way of making a living that I would have been able to.. well.. *live* with.. no way.
    I decided to become a stripper instead! 😉

    ~Rachel

  2. Rachel said,

    my msn address got hacked Buffalo Seestah… I am using all the same only at Gmail (dot) com, now.
    ~Rachel

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